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See the event.
Coordinate the action.
Understand the trend.
Connect alarm monitoring, CCTV verification and AI reporting in one tailored CMS subscription. Give your team clearer information when an event happens—and better insight into what happens repeatedly.
Build your subscription
Three services.
One monitoring plan.
Start with the coverage you need today. Combine alarm, CCTV and reporting services according to your site, compatible equipment and operational priorities.
Alarm monitoring
Keep alarm events connected to a defined escalation process.
- Receive supported intrusion and panic events
- Identify the premises and affected zone
- Notify nominated contacts using agreed procedures
- Record event handling and follow-up status
CCTV monitoring
Add visual context to the events that need attention.
- Review linked camera views for supported alarms
- Schedule virtual patrols where included in the plan
- Escalate observations to your nominated contacts
- Maintain an incident record with available visual evidence
AI reporting
Turn supported analytics into useful operational reporting.
- Summarise configured events by site, zone and time
- Review recurring alerts and high-activity periods
- Report selected people or vehicle activity
- Highlight system exceptions for follow-up
Monitoring hours, event types, patrol schedules, reporting frequency and escalation channels are agreed in your subscription scope. 24/7 coverage can be scoped where required.
A clear process
when something needs attention.
Detect
A connected alarm or supported video analytic raises an event with the site, zone and time.
Verify
Review available event details and linked CCTV where video verification is part of the service.
Escalate
Contact the nominated person or response team using your agreed escalation list and procedures.
Report
Record the action taken and include relevant events in the agreed management report.
From daily events
to better decisions.
AI-supported analytics can help organise activity that would otherwise remain inside recordings and event logs. Choose reporting that answers the questions your team needs to act on.
After-hours activity
Review supported intrusion, line-crossing or loitering events within configured areas.
People & occupancy
Summarise people-counting trends where suitable analytics are installed.
Vehicle activity
Review vehicle counts or entry events, with LPR data where supported and authorised.
Repeat exceptions
Identify recurring alarms, active zones and equipment issues that need investigation.
Available analytics depend on camera views, lighting, equipment, licences and configuration. Automated detections require appropriate review.
CMS management report
A practical view for security, operations and management.
The sites, reporting period and main observations.
Event time, location, available evidence, escalation and status.
Supported event trends, activity periods and repeat locations.
Available offline, communication or recording exceptions.
Items for your security, facilities or maintenance team to review.
Start with your site.
Build the right scope.
Monthly subscription pricing is tailored to your monitoring coverage, connected systems and reporting requirements. Bell can assess your existing installation and identify any upgrades needed.
Request your tailored quotation- Your premisesSite count, locations and operational hours
- Your systemsAlarm zones, selected cameras, connectivity and compatibility
- Your coverageEvent monitoring, video verification and scheduled patrol requirements
- Your reportingSelected analytics, report frequency and authorised recipients
- Your responseNominated contacts, escalation order and any separate on-site response arrangements
Questions about
your monitoring plan.
Can we use our existing alarm and CCTV systems?
Often, parts of an existing installation can be retained. We first check the alarm panel, recorder, cameras, supported integrations, internet connection and required licences. Your proposal will identify any equipment or configuration changes.
Is the service available for multiple branches?
A multi-site scope can consolidate agreed events and reporting across branches or premises. Each site still needs a defined equipment list, authorised contacts and escalation procedure.
Does the subscription include a security guard response?
Physical attendance by a guard or response team is a separate scope. If required, the coverage area, availability and commercial terms must be stated in your proposal.
Is CCTV watched continuously?
The proposal defines whether the service covers event-triggered review, scheduled virtual patrols or another agreed monitoring arrangement. Selected camera coverage and monitoring hours are confirmed before activation.
What happens if a site loses internet or power?
Remote monitoring depends on working site equipment and communications. We assess backup power, connectivity and available communication-loss alerts as part of the design. Any backup connection or UPS is specified separately.
What will our AI report include?
The report is based on analytics supported by your equipment and included in your plan. We agree the event categories, reporting period, recipients and handling of recordings or personal data before the service starts.
Let’s build your
monitoring plan.
Tell us your site type, number of alarm zones and cameras, monitoring hours and reporting needs. We’ll recommend a suitable CMS subscription.
Customer service: 03-6143 0111.
Jalan Teknologi 3/9, Bistari De’ Kota,
Kota Damansara, 47810 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.
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